At Smellyz, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, how we protect it and the rights you have in relation to your personal information.
Who We Are
Smellyz is the organisation responsible for handling your personal information.
For privacy-related questions or requests, please contact us using either email address above.
Information We Collect
Depending on how you interact with us, we may collect the following information:
- Your name
- Email address
- Telephone or mobile phone number
- Billing and delivery address
- Order and purchase details
- Payment and transaction information
- Communications you send to us
- Information provided when you contact us about an order, return or exchange
- Marketing preferences
- Technical information, such as your IP address, browser type and device information, where collected through our website
- Website usage information collected through cookies or similar technologies
We do not intend to collect sensitive personal information unless it is necessary and you provide it to us voluntarily.
How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange deliveries, returns and exchanges
- Respond to your questions and customer-service requests
- Contact you about your order or account
- Process payments and help prevent fraud
- Maintain business and transaction records
- Improve our products, website and customer service
- Send promotional emails, offers, product updates and other marketing communications where permitted by law
- Comply with legal, regulatory and accounting requirements
- Protect our business, customers and website from misuse or unauthorised activity
We will only use your information for purposes that are lawful, fair and transparent.
Promotional Emails and Marketing
We may use your email address to send you promotional information, including news about Smellyz, new products, special offers and other updates.
Where required by law, we will ask for your consent before sending marketing communications. You can withdraw your consent or unsubscribe at any time by:
Even if you opt out of marketing, we may still contact you with important service messages, such as order confirmations, delivery updates, return information or responses to your enquiries.
Legal Bases for Using Your Information
Under UK data-protection law, we rely on one or more of the following legal bases:
- Contract: where processing is necessary to process or fulfil your order.
- Legal obligation: where we must keep records or provide information to comply with the law.
- Legitimate interests: where processing is necessary to operate, improve and protect our business, provided that your rights are not overridden.
- Consent: where you have given permission, such as for certain promotional communications or cookies.
You may withdraw consent at any time. Withdrawal of consent does not affect processing that took place before consent was withdrawn.
Sharing Your Information
We will not sell or rent your personal information.
We may share relevant information with trusted service providers where necessary to operate our business, including:
- Payment processors
- Delivery and courier companies
- Website, hosting and technology providers
- Email and marketing-service providers
- Professional advisers, insurers or legal representatives
- Government authorities, regulators or law-enforcement bodies where required by law
These providers may only use your information for the purposes we authorise and must handle it securely.
International Transfers
Some service providers may process personal information outside the United Kingdom. If this happens, we will take appropriate steps to ensure that your information receives protection in accordance with applicable UK data-protection law.
How We Protect Your Information
We take reasonable technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss or theft
- Accidental destruction
- Misuse
- Alteration or disclosure
These measures may include secure accounts, access controls, password protection, secure systems and limiting access to information to people who need it for legitimate business purposes.
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we will continue to take reasonable steps to protect your information.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time we keep information depends on factors including:
- Whether it is needed to provide services to you
- Whether we need it to manage returns, exchanges or complaints
- Whether we are required to keep it for legal, tax or accounting purposes
- Whether you have consented to receive marketing communications
When information is no longer required, we will securely delete it or anonymise it where appropriate.
Cookies and Website Technologies.
Our website may use cookies and similar technologies to:
- Make the website function properly
- Remember preferences
- Understand how visitors use the website
- Improve website performance
- Support marketing and advertising, where applicable
You may be able to control cookies through your browser settings. Some cookies may be necessary for the website to operate. Where required, we will ask for your consent before using non-essential cookies.
Your Data-Protection Rights.
Subject to certain legal conditions and exemptions, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to restrict how we use your information
- Object to certain types of processing, including direct marketing
- Request a copy of your information in a portable format
- Withdraw consent where processing is based on consent
- Complain to the Information Commissioner’s Office
We may need to verify your identity before completing a request. We will normally respond within the time period required by applicable data-protection law.
Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office:
Children’s Privacy
Our website and services are not intended for children to use independently. We do not knowingly collect personal information from children without appropriate consent from a parent or guardian.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or the way we process personal information.
Any updates will be posted on this page, and the “Last updated” date will be amended where appropriate.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Registered office:
540 Chorley Old Road
Bolton
Smellyz — Crafted for years, not seasons.
